Or “How To Dramatically Reduce the Number of  Complaints We Have to Deal With”.

Humberside Police – locally referred to as “Blunderside Police” – have a section on their website about how complaints against them are handled.  This includes this part:

Complaints can be made either in person at a police station, generally to an Inspector though in exceptional circumstances they can be recorded by a sergeant, or by way of letter, e-mail, fax, telephone or via an outside agency.

If you wish to make a complaint please complete the complaint form. [Link]

That “Link” hyperlink takes you to this Word document and on page 4 of that document it says:

Where to send this form 

For your complaint to be dealt with more quickly please send this form directly to:

Professional Standards Branch
Humberside Police
Police Headquarters
Priory Road
Hull
HU5 5SF

Or via email to: Professional.Standards@humberside.pnn.police.uk

The only problem with that is that the Professional Standards Branch’s e-mail address doesn’t exist:

Delivery has failed to these recipients or groups:
Professional.Standards@humberside.pnn.police.uk
The email address that you entered couldn’t be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

What an excellent way of reducing complaints: bounce them back!


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