I don’t think I have ever experienced such terrible ‘service’ from any company in my life before!

A few weeks ago, I decided to buy a new dishwasher. After looking on the John Lewis web site, I found a suitable model but it was out of stock. Currys’ website indicated they would price match as they were overpriced in comparison. Ringing them elicited the response that yes they would price match and take a further 10% off but no, we couldn’t order one until Friday as it was out of stock, but maybe we could find one in store.

Off to Grimsby Currys on the Saturday afternoon. After looking around at what they had in store, I eventually had to go and break up a cosy chat between four of their staff to get one of them, Jenny Noble, to actually sell us one as they were apparently uninterested in serving us. She graciously allowed us to make a purchase of an integrated dishwasher but as it was now 3.01pm, they wouldn’t deliver it on Sunday, as we’d missed the 3.00pm deadline…

We were told that delivery was free but that we could pay extra to have it delivered, installed and the old one disposed of. We were charged £20 extra for this.

So today it was delivered but we were told that the delivery man was only dropping the new one off as he had 5 minutes only and 30 deliveries to do.

We rang Currys who eventually said they would get Rob, the manager, to check with Jenny and ring me. They didn’t. I rang back and was told that no, she wouldn’t have made a mistake and the additional money we were charged was for … something else. After much to-ing and fro-ing, I was told that installation would cost another £100 but Rob would allow us 20% off that. I argued that we’d already paid for installation and after Curry’s Customer Services hung up on me after refusing to put me through to a supervisor, we were told that Rob had withdrawn his generous offer and if I wanted installation it would cost another £100.

I told them to come and collect it: it would be on the driveway.

In the meantime, my partner was telephoned and it was agreed that they would refund the £20 … but I’d have to go to Grimsby from London to get the refund! Eventually a few days later we actually got the refund.

So thanks to Rob at Curry’s Grimsby, we’re never, ever buying anything from Currys again, anywhere in the country. I already don’t buy from them online as Currys’ online prices are much more expensive than Amazon’s anyway. Oh and that will also extend to PC World who are part of the same group of companies.

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