I received an invoice the other day for the renewal of three of the many domains I registered with 1&1 a while back.

The trouble is, they’ve also billed me for renewing a domain name that they haven’t actually renewed and aren’t likely to renew: I transferred morrisclients.com away a while ago to a different hosting company and this year decided not to renew it. If you do a WHOIS lookup, you’ll see that the domain name is controlled by DreamHost and expired on 11 October 2009.

So despite these facts, 1&1 are billing me for the domain renewal and refuse to accept they’ve done wrong by doing so. In a conversation with Eshan Azim in 1&1’s billing department, he repeatedly told me that they had indeed renewed the domain name. He lied. I asked him whether the call had been recorded and he told me it had, so they can show that I at least am not lying.

So no, 1&1 aren’t issuing a credit note for these services they’re not providing and indeed have no intention of doing so.

I am now in the process of transferring away all of the hundreds of domains I host with them now and closing down my hosting accounts. This will cost them hundreds of pounds a year.

Good call 1&1!

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